Dedicated Clip "Integration Modules" provide the interface between Clip and the integrated solution. The following subsections explain, which ports and protocols are used by these "Integration Modules" 

Micro Focus OpsBridge

The Integration Module for Micro Focus OpsBridge is invoked by OMi's gateway servers via REST Web Service calls on Clip port 9090 (HTTP) or 9443 (HTTPS). These ports are adjustable by configuring the Clip tomcat servlet engine.
Backwards communication from Clip to OMi is done via REST Web Service calls to default port 80, or as specified in the URL for OMi in ClipConfig.xml.

Micro Focus NNMi

The Integration Module for Micro Focus NNMi is invoked by NNMi via SOAP Web Service calls on port 9090 (HTTP) or 9443 (HTTPS). These ports are adjustable by configuring the Clip tomcat servlet engine.
Backwards communication from Clip to NNMi is done via SOAP Web Service calls to default port 80, or as specified in the URL for NNMi in ClipConfig.xml.

For details about the NNMi API used by Clip to subscribe to NNMi incident events along with their updates and to manipulate NNMi events, please see the MF NNMi Web Service API documentation.

BMC Remedy

The Integration Module for BMC Remedy creates and updates incidents via the BMC Remedy Java library. Clip supports the BMC Remedy Server running with a dedicated, fixed port or running on a port determined by the BMC Remedy portmapper.
Backwards communication from BMC Remedy to Clip is achieved by BMC Remedy filters via SOAP Web Service calls on Clip port 9090 (HTTP) or 9443 (HTTPS). These ports are adjustable by configuring the Clip tomcat servlet engine.

ServiceNow

The Integration Module for ServiceNow creates and updates incidents via REST Web Service calls to the ServiceNow  ( default port 80 for HTTP and port 443 for HTTPS). Clip supports HTTP proxy servers in case ServiceNow is not reachable directly, so called "mid-servers". Two APIs are available and supported by Clip:

  • the ServiceNow Table API allows Clip to directly perform create, read, update, and delete (CRUD) operations on existing tables, e.g. the "incident" table ( direct integration )
  • the ServiceNow Import Set API allows Clip to load data into ServiceNow, and turn it into incidents, events, etc. via a transform map

Asynchronous backwards communication from ServiceNow to Clip is achieved by ServiceNow "Script Includes" via SOAP Web Service calls on Clip port 9090 (HTTP) or 9443 (HTTPS). These ports are adjustable by configuring the Clip tomcat servlet engine. The ServiceNow Web Service interface "HPBSM" ( Import Set API endpoint ) and "Script Includes" are imported into ServiceNow as part of the ServiceNow App "Clip Integration Platform".

Micro Focus OpsBridge

The Integration Module for Micro Focus OpsBridge is invoked by OMi's gateway servers via REST Web Service calls on Clip port 9090 (HTTP) or 9443 (HTTPS). These ports are adjustable by configuring the Clip tomcat servlet engine.
Backwards communication from Clip to OMi is done via REST Web Service calls to default port 80, or as specified in the URL for OMi in ClipConfig.xml.

Micro Focus NNMi

The Integration Module for Micro Focus NNMi is invoked by NNMi via SOAP Web Service calls on port 9090 (HTTP) or 9443 (HTTPS). These ports are adjustable by configuring the Clip tomcat servlet engine.
Backwards communication from Clip to NNMi is done via SOAP Web Service calls to default port 80, or as specified in the URL for NNMi in ClipConfig.xml.

BMC Remedy

The Integration Module for BMC Remedy creates and updates incidents via the BMC Remedy Java library. Clip supports the BMC Remedy Server running with a dedicated, fixed port or running on a port determined by the BMC Remedy portmapper.
Backwards communication from BMC Remedy to Clip is achieved by BMC Remedy filters via SOAP Web Service calls on Clip port 9090 (HTTP) or 9443 (HTTPS). These ports are adjustable by configuring the Clip tomcat servlet engine.

ServiceNow

The Integration Module for ServiceNow creates and updates incidents via SOAP Web Service calls to the ServiceNow Web Service interface "HPBSM" ( default port 80 for HTTP and port 443 for HTTPS). Clip supports HTTP proxy servers in case ServiceNow is not reachable directly.
Backwards communication from ServiceNow to Clip is achieved by ServiceNow "Script Includes" via SOAP Web Service calls on Clip port 9090 (HTTP) or 9443 (HTTPS). These ports are adjustable by configuring the Clip tomcat servlet engine.
The ServiceNow Web Service interface "HPBSM" and "Script Includes" are imported into ServiceNow as part of the Clip "Update Set" for ServiceNow.